1- Unfortunately, if you chose and book a non-refundable rate on any website then "non-refundable" means just that. Our web site rates are non-refundable. When you chose a room, It is immediately removed from all the web sites and shown : as sold out.
If you are not sure and need more flexibility, please chose a rate with free cancellation policy (booking.com: 48 hours, 3 weeks,...etc.). Commercial booking sites offer at least one hour free cancellation policy (Example: booking.com,...etc not sure about Expedia , Trip Advisor , Hotel.com,....).
2- We reserve the right to refuse service to anyone how don't comply with New Brunswick Smoking and Drinking policies:
- No smoking.
- No Alcohol in Public Area.
3- We reserve the right to cancel reservation, without notice, if we suspect the transaction was fraudulant. When we cancel a suspicous order, the credit card used to complete the transaction is credited fully. We also reserve the right to cancel your reservation at our discretion. (Example: public area Smoking or Drinking, Disturbance,...etc. during your last visit can be a reason).